I'd be glad to go to urgent care if they were open when I need them, but they close on nights and weekends, which seems to be when things happen that require urgent care but are not the traumatic things the ER is made to handle, so I end up going to the ER.
My eye doctor told me OTC eye drops have preservatives that are not good for the eyes, and prescription ones don't.
While I was in hospital, I had no internet access, except I was permitted to use my phone, so I logged onto Live Messenger on my phone and talked to whoever I could using that.