The reality is that many hearing people get promoted because they can use the phone is which very common nowadays. Unfortunately, the bosses have no patient with a deaf employee using a TTY at office which takes a long time. The bosses are very concerned about time and money. They don't give a crap about hiring deaf employees for this reason, and even they do not want to know about a video phone for a relay service.
Now, the question is how much difference between ADA and EEOC (Equal Employment Opportunity Commission)? You had a lawyer to talk about ADA which was not successful. What about the EEOC? I think that you were in a wrong department.
I believe that SSDI/SSD should be directed to Social Security Administration. This SSA is not related to ADA and EEOC. SSA has a telephone number for a request an interpreter before you see an SSA agent. I saw a sign on the wall a couple of years ago when I visited the department. I think I don't recall an interpreter info in the telephone book for this department.
I thanked Senator Tom Harkin to bring up ADA and convinced Bush to sign it into the law. His brother was deaf. Actually, Tom knows his sign languages. He realized and saw his brother's deaf world that he never thought of it before. That's all I know about him.
