Hi AlleyCat...thanks for the reply! Sounds like you had 2 routers before and then changed to using only one wireless router? We used one wireless router before (Netgear wireless router), and now I have a new wireless router (Netgear "N" range). I never had a router from Sorenson because I had my own, which was better. Most of the time when a device is plugged into a router and it doesn't function properly, it means that something needs to be changed in the device's or the router's settings, or sometimes both. I had to uncheck "UnPnP" in the router settings on the computer for Ojo and vp to work on the other Netgear router, and it seems I had to do the same to the new one. Now I just have to wait until someone tries to call me (who is not from Sorenson/SnapVRS) so I can test it!! :P