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Still true in 2016!also I have said I am using a tty or I am deaf. No chance to stay on the phone. I was transferred immediately so I have to call back. Best not to say I am deaf or using a special phone until you get to your designated person and hope they understand and let you call back if you explain to the person you are calling they may stay on the phone with you. The Help Desk will transfer you to a tty so you can't use yours.
Still true in 2016!
also I have said I am using a tty or I am deaf. No chance to stay on the phone. I was transferred immediately so I have to call back. Best not to say I am deaf or using a special phone until you get to your designated person and hope they understand and let you call back if you explain to the person you are calling they may stay on the phone with you. The Help Desk will transfer you to a tty so you can't use yours.
