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We just bought a Samsung HDTV and could not understand why we could not get closed captioning. Even the Geek Squad did not know how to get it with COX.  We called cox and it was very easy. Just go to "Settings" with the Cox control and scroll to find "closed caption."  It was on off -- we just right-arrowed and turned it "on" and that was it. It works find.  I don't understand why the Samsung manual says that CC will not work if it's on HDMI.  It worked find once we turned on the CC setting.