Hey kids,
I have been busy and not been able to answer all your posts promptly enough. Sorry about that.
Lisa, your SmartLink+ is likely not broken at all. It probably simply had a data collision. To get it working again, see page 48 of your User Guide. It says...
"Restarting SmartLink+
In case of a system problem, SmartLink+ can be restarted by
simultaneously pressing the three microphone keys.
When these buttons are pressed, the SmartLink+ will switch
itself OFF and restart automatically. "
If that doesn't work and it needs repair, don't worry, it will be under warranty. Lastly, please contact Phonak Canada at 1-800-876-1167. Ask for my email address. Then we can arrange to have a loaner system sent to you.
Cheers!