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overloaded and wasnt in the house when it went off ballance. New washing machines are super high spin so the clothes are practically dry when finished washing and dryers have sensors when moisture is gone they shut down to save electric... so it seems more of a user error than product error. I know lots of people who overload their washers trying to get it all done in the fewest loads possible. New washers arent made for the overloading like older models were. and I hate the newer washers too, no aggitators, low water levels...ect...