LMM,
I was very upset with the Walmart in Hastings and will do a followup visit this week, as I will be in town again. The manager was very apologetic, but, I think 16-years is sufficient time for these people to get into compliance.
May I also note that service dogs are trained to the "T" for the person they will be working with. Snickers was actually my pet before she became my hearing dog. I'm even more strict with her now than anyone and watch her like a hawk. Would you believe that some girl put her younger sibling down directly into Snickers face to pet her this past Saturday afternoon? The people were really shocked when I confronted them ("What are you doing? This is a service animal, don't touch!"). This is exactly what I said. I also say, on occasion, that I am NOT responsible for dog bites if someone gets bit and didn't ask permission. These women that were with this girl were clearly looking to get their child bit so they could gain some money, which is something that people with service animals have to look out for, unfortunately.
