I use the relay operators with my CapTel phone. The advantage I have is I also have Caller ID to know who is calling. If I don't recognize the caller I don't even answer.
As far as I know - the relay operators I dealt with through the Florida relay service (before I lost my hearing) always told me who it was that was calling and what business if applicable, then asked if I would accept the call. Since I worked at the Better Business Bureau at the time, we always took the call, but at least I was able to say I couldn't if need be.
With my CapTel phone, since I can still speak, but can't hear a thing, I can talk like normal, but ready the captions from the Missouri Relay operators. (That's where I now live until November).
