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In the language of the ADA, you have the right to 'reasonable accommmodation".  Requesting that you use email to communicate for purposes that hearing individuals would use the phone is certainly a reasonable accommodation request. Given the fact that the only reason the disability services office could cite for not making an accommodation is undue cost or hardship for the college.  Using email for communication costs the university absolutely nothing, therefore, they have no basis for refusing your request. This man is completely out of line, and needs to get a wake up call before his actions result in a lawsuit against the university that will cost them thousands to defend.  I'm sure they will see the logic in providing an accommodation which costs nothing over a lawsuit that will cost thousands.