Oooooh, don't get me started on SSA paperwork.. They lost my paperwork twice in one year! They asked me to go redo an audiogram and I told them I wouldn't go unless the SSA or the doctor provided an interpreter. They got all huffy with me, then I huffed back, "Do I *HAVE* to tell you how the legal system works? You're part of the US government, you should already know and follow the ADA! So, either you put up or shut up!" I know that sounded rude, but that's the only way I can get myself heard by hearing people.