don't worry all we have the same problem in canada .. i've called my bank many times and i had to agree about bullshit like "You assume that a 3rth party is listening and we are not responsable if anything happen to your account... you must know that the bank is a safe place and we care about security blablabla" i was about to say yo cut the bullshit im on my cellphone and it take time.. LOL but i didn't say it i've just agreed
sometimes they want to give me a tty number i always say "the day you will answer those damn line i will call it .. so for now i will talk to you"
sometimes they say "are you sure you dont want to call the tty line... me: LOOK i'm waiting for over 20 minutes to get a agent .. i dont want to call another number and wait again"
fuck them they are always afraid about the relay services look the relay sevices isn't here to ffraud he's here to do my ears.... anyway i'm half deaf so i can speak clearly so sometimes when they hear my voice they shut the fuck up and serv me .. lol
This is not just the bank but anywhere i call .. i've lost many interview job because i give the relay services number ( do i have a choice?) anyway i've not gratuated in Photography and i'm completing a graphic designer course so i better get a job after this lol 
Ciao for now!
