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Whether a counselor has a certificate from Harvard or a community college doesn't matter. It's how they treat you and get you to open up...and sorry, but people have bills. I've had five procedures/surgeries to date and none of those doctors offered me a discount or a sale. Does that mean they were all quacks? You pay for a doctor's skill and education and their time...and time costs. Counselors are under no obligation to offer bargin basement prices...and you're under no obligation to stay with a person that's not helping you. When they do lend insight and help you through a crisis...their services are priceless.