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UPDATE: So after all this time I finally found the number for the woman who works above him (he gave me the wrong number!), I gave her a call through interpreter relay call and expressed my concerns and how I was hurt by what was said to me by a disability support director! She seemed surprised too! I found out that the guy never even gave her my paperwork (letter from Audiologist)! She emailed me back within 24-hours assuring me I have an interpreter set up! I am so happy! I have it in writting too!